Create, Analyze And Deliver Call Center Reports

About:

If your organization is using ViciDial for your call center, there are many reporting tools available. However, there is a lot of data, abbreviated words and even what appears to be contradictory information. Having an experienced Data Analyst create your reports will offer the confidence you need to make key decisions. 

Here is a list of just a few of the benefits of utilizing the ViciDial reporting tools-

A few key benefits:

-Identify dropped call issues

-Increased Effectiveness and Efficiency for Call Center Scheduling and Staffing Forecasts

-Improved Sales Numbers

-Marketing Analysis by Campaign or In-Group

-And Much More...



Specifics:



Call Center Reporting for either a Marketing OR Call Center Staff Performance

----Marketing Analysis for up to 3 DID numbers or Campaigns

----Call Center Staff Performance Analysis for Up to 10 employees



-Create the report by either pulling the data from your server or sending me the data via CSV or Excel file

-Analyze the data and create at least two visualizations (charts) of areas of concern or importance

-Deliver Information via Excel to include the raw data (if you choose)

Reviews

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A true professional & absolutely easy to work with! Thank you Travis!

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Above and beyond is not strong enough to describe Travis. He's a rare find and you will not be disappointed. Highly recommend.

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