Perform Data Analysis On Your Call Center Raw Data

About:

I will take the raw data of your dialer from you in Excel readable format and perform the data reporting and analysis tasks, which are crucial for the success of a call center business.



I can provide something that is very easy to read and understand since I have been part of call centers myself. I know the business inside and out.



I can perform the following analysis for you.

• Call Disposition summary
• Call Disposition summary broken down by call durations (Standard / Advance)
• Highlight 4 minutes (can be decided by the client) and above calls with no sale dispositions (Advance)
• Low performing agents
• Low performing agents with their KPIs details (Standard / Advance)
• Hit rate in different dialed states (Standard / Advance)
• Hit rate in different dialed states with the best dialing time (Advance)
• Contribution of agents/teams in the overall business (Advance)
  
  
• Put slicers in the data for a better understanding of your business (Advance)
• Perform bonus/commission calculations for agents (Extra)
• Any other view that you can think of and is not mentioned here (Advance) 

Please feel free to contact me before placing your order for your own ease of mind. 

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